Shipping and returns
Learn everything you need to know about delivery times and how we handle returns. From the moment your order ships to the option of sending items back, these details will guide you through a smooth process.
How Your Bike Gets to You
Most orders arrive within 1–5 working days. Northern Finland may take a bit longer.
Delivered by A2B — for questions, contact them at 09 720 65 100 or info@a2b.fi.
Tracking is not available.
Need to Return or Claim?
Eligibility: Returns apply only to unused products. Vapaus may reject items showing use or damage beyond its control.
Direct Sales: 14-day return right.
Benefit Bike Leasing: 3-day return period.
Returns: At your expense, in person or via delivery (pack carefully!).
Proof of Purchase: Required for all returns.
Defective Products / Complaints: Notify us within 7 days—use the form for leasing or email bikecenter@vapaus.io.
Contact information
Vapaus Bike center
Sörnäisten rantatie 27, entrance 11D (from the inner yard), 2 floor (Hattutehdas) 00500 Helsinki.
Contact email
bikecenter@vapaus.io
Contact phone number
+358 45 787 75 728 (Monday - Friday: 10-16)